196bet Privacy Policy – LGPD and Your Data

196bet is the controller of the personal data of users of the platform available at 196bet.best. For the purposes of this Privacy Policy, "controller" means the entity that makes decisions about how your personal data is collected, stored, used, and shared — as defined by the LGPD (Law No. 13.709/2018).

196bet is a Sports Betting and online casino platform dedicated to the Brazilian market. We offer betting on football (Brasileirão Série A, Copa do Brasil, Libertadores, and international leagues), volleyball, basketball (NBB), MMA/UFC, e-sports, crash games, slots, and Live Casino. All services are provided exclusively through a digital platform, accessible via mobile or desktop browser.

For any questions regarding this Policy or the processing of your data, please contact us at suporte@196bet.best. Questions specifically related to the LGPD and your rights as a data subject should be directed to our Data Protection Officer (DPO) at the same address, with the subject line "LGPD — Data Subject Request".

196bet collects personal data in three main ways: information you provide directly during registration and platform use, data automatically generated through your use of our services, and information received from third parties for verification purposes.

Data you provide:

• Registration: full name, CPF, date of birth, email address, mobile phone number, and residential address
• Identity verification (KYC): a government-issued photo ID (RG, CNH, or passport) and proof of address
• Financial data: Pix key, banking details for processing deposits and withdrawals via Pix, bank slip (boleto bancário), credit/debit card, PicPay, Mercado Pago, and TED
• Communications: messages sent to support via chat, email, or WhatsApp (VIP)

Automatically collected data:

• IP address and device information (model, operating system, browser)
• Betting history, games accessed, amounts deposited and withdrawn on the platform
• Session data: access times, pages visited, time spent on site
• Cookies and similar technologies — detailed in Section 6 of this Policy

196bet uses the personal data it collects solely for the purposes described below. We do not use your data for purposes incompatible with those listed without notifying you in advance and, where required, obtaining your consent.

• Creating and managing your account: registration, authentication, identity verification (KYC), and user profile management on the 196bet platform
• Financial transaction processing: deposits via Pix, boleto bancário, credit and debit card, PicPay, Mercado Pago, and TED bank transfers; withdrawals to Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian financial institutions
• Service operation: settlement of sports bets, operation of Live Casino games, crash games, and slots
• Security and fraud prevention: monitoring access patterns, detecting platform misuse, identifying multiple accounts, and preventing money laundering
• Compliance with legal and regulatory obligations: reporting to competent authorities when required by law, and retention of tax and financial records
• Responsible gambling: identifying problematic gambling patterns, applying user-requested limits, and communicating available support resources
• Communication and support: responding to requests via chat, email, and WhatsApp, sending account notifications and promotional communications (with your consent)
• Continuous platform improvement: analysis of aggregated and anonymized usage data to improve platform features and the user experience

The LGPD requires that every personal data processing activity be grounded in a specific legal basis. 196bet processes your data in accordance with the following legal grounds set out in Article 7 of Law No. 13,709/2018:

• Contract performance (art. 7, V): processing required to create and operate your account, handle bets, and carry out financial transactions — the primary basis for most processing activities carried out by 196bet
• Legal or regulatory obligation (art. 7, II): processing required by Brazilian law, such as retention of financial records, identity verification (KYC), and reporting to competent authorities in cases of suspicious activity
• Legitimate interest (art. 7, IX): fraud prevention, platform security, multiple account monitoring, and service improvement — always respecting your fundamental rights
• Consent (Art. 7, I): sending marketing communications and promotions, use of non-essential cookies — with the option to withdraw consent at any time

For any sensitive personal data that may be collected — such as health-related information in the context of responsible gambling — 196bet relies exclusively on the data subject's explicit consent as the legal basis, in accordance with Article 11 of the LGPD.

196bet does not sell, rent, or transfer your personal data to third parties for commercial purposes. Data sharing only takes place in the situations described below, always with the goal of providing the platform's services or fulfilling legal obligations.

• Payment processors: financial data shared with Pix operators, PicPay, Mercado Pago, and card processors (Visa, Mastercard) exclusively to process deposits and withdrawals — under confidentiality agreements and in compliance with the LGPD
• Identity verification providers: KYC documents shared with certified identity verification partners operating under equivalent data protection standards
• Game providers: minimum data required for the operation of live casino games, slots, and crash games provided by third-party providers integrated into the 196bet platform
• Competent authorities: data shared when required by court order, directive from a competent administrative authority, or legal obligation — without exception
• IT Infrastructure: cloud hosting providers and security services that process data as sub-processors, always under data protection agreements aligned with the LGPD

196bet uses cookies and similar technologies to ensure the platform works correctly, improve the user experience, and — with your consent — personalize content and analyze service usage.

Types of cookies used:

• Essential cookies: required for the platform's basic operation — session authentication, security, and core preference settings. They cannot be disabled without compromising your 196bet experience
• Performance cookies: collect aggregated and anonymized data on how users interact with the platform, in order to identify usability improvements. They do not identify you individually
• Functional cookies: store preferences such as language and display settings to personalize your experience on the 196bet platform
• Analytics cookies: used with your consent to measure page performance and features — always with anonymized data

You can manage your cookie preferences through your browser's settings panel (Chrome, Firefox, Safari) or through the consent selector available on the platform. Disabling non-essential cookies does not affect your access to 196bet's core betting and payment features.

User data security is an operational priority at 196bet. We implement technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or accidental destruction.

• 256-bit SSL encryption: all communication between the user's device and our servers is protected by bank-grade encryption
• Secure storage: personal and financial data is stored on servers with restricted access controls and continuous monitoring
• Access authentication: 196bet's internal systems use multi-factor authentication for employee access to user data
• Security monitoring: 24-hour monitoring of suspicious access, intrusion attempts, and usage anomalies
• Staff training: all staff members with access to personal data receive training on privacy best practices and information security
• Incident response: structured incident response plan, including notification to the National Data Protection Authority (ANPD) and affected data subjects within the timeframes required by the LGPD

196bet retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, in compliance with the minimum retention periods required by Brazilian law.

• Active account data: retained for the entire duration of your 196bet account and updated as necessary
• Financial transaction history: retained for a minimum of 5 years after completion, as required by tax regulations and anti-money laundering legislation (Law No. 9,613/1998)
• KYC documents: retained for a minimum of 5 years after account closure, in accordance with applicable sector regulations
• Betting records: retained for a minimum of 3 years after completion for audit purposes and resolution of potential disputes
• Access logs: stored for 6 months in accordance with the Brazilian Internet Civil Rights Framework (Law No. 12,965/2014)
• Marketing data: retained until consent is withdrawn by the user

Once the applicable retention periods expire, data is securely deleted or anonymized so that you can no longer be individually identified. Data still subject to a legal retention obligation cannot be deleted before the corresponding deadline, even at the data subject's request.

The General Data Protection Law (LGPD) grants you, as the data subject, a set of rights that 196bet is committed to upholding and making easy to exercise. To exercise any of the rights below, submit a request to suporte@196bet.best with the subject line "LGPD — [Right Name]".

196bet may use cloud infrastructure providers with servers located outside Brazil — particularly for hosting, backup, and security services. When this occurs, the international transfer of data is carried out in compliance with Article 33 of the LGPD.

196bet's international data transfers are based on one of the following safeguards:

• Transfer to countries with a level of data protection deemed adequate by the ANPD
• Standard contractual clauses ensuring protection equivalent to the LGPD
• Internationally recognized data protection certifications

In any case of international data transfer, 196bet ensures your information remains protected under standards equivalent to those required by Brazilian law. For details about the countries and providers involved in international transfers, please contact our support team.

The 196bet platform is intended exclusively for users aged 18 and over. 196bet does not knowingly collect, process, or store personal data from minors.

196bet may update this Privacy Policy periodically to reflect changes in our services, applicable legislation, or our data protection practices. The date of the most recent update is always shown at the top of this page.

Significant changes — such as updates to the purposes for which your data is used or new types of data sharing — will be communicated at least 30 days in advance via your registered email and through a notification on the platform. For minor editorial changes, updating the date at the top of the page is sufficient.

Continued use of the 196bet platform after a new version of this Policy takes effect constitutes acceptance of the updated terms. We recommend reviewing this page periodically.

To exercise your rights as a data subject, ask questions about this Policy, or report any concerns about how 196bet handles your personal data, please use the channels below:

• General support: suporte@196bet.best — available 24 hours a day, 7 days a week, in Portuguese
• LGPD Requests (DPO): suporte@196bet.best with the subject line "LGPD — [Request Type]" — we respond within 15 business days
• Live Chat: available directly on the 196bet platform, with an average response time of minutes
• VIP WhatsApp: available to users from VIP Gold level and above

If you are not satisfied with the way 196bet has handled your personal data request, you have the right to lodge a complaint directly with the National Data Protection Authority (ANPD), the Brazilian federal government agency responsible for overseeing the LGPD, accessible at gov.br/anpd.